http://managementhelp.org/quality/tqm/tqm.htm
http://home.att.net/~iso9k1/tqm/tqm.html
http://www.mazur.net/tqm/tqmterms.htm
http://www.authorstream.com/presentation/surn-78153-total-quality-management-education-ppt-powerpoint/
http://www.annauniversity.info/NetLearn/TQM.htm
http://www.foundation.phccweb.org/Library/Articles/TQM.pdf
http://home.att.net/~iso9k1/tqm/tqm.html
http://www.mazur.net/tqm/tqmterms.htm
http://www.authorstream.com/presentation/surn-78153-total-quality-management-education-ppt-powerpoint/
http://www.annauniversity.info/NetLearn/TQM.htm
http://www.foundation.phccweb.org/Library/Articles/TQM.pdf
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